Shipping and Returns
Shipping and Handling Information
All of your orders from https://ebruener.com are sent to you, our customers, via cargo. There are a few issues to be considered when the cargo company delivers your order. How should I receive the cargo package? Since the cargo company is racing against time , it wants to deliver the product and leave immediately , but there is a sensitive issue . The cargo form should not be signed before you receive your cargo package. Before signing the shipping report, please check whether the box of your product is damaged due to transportation. If there is any damage in the box for any reason, please return your box to the cargo officer without signing any documents related to the delivery. Your new products will be sent by us immediately. imagaza.net is not responsible for the damage or deficiency of the products in the case of receiving the products with damaged boxes.
Is there any deformation in the delivered package?
If there is any deformation in the package brought by the cargo company or if there is any doubt that makes you think that the product inside may be damaged, open the package next to the cargo officer and check the physical condition of your orders without signing the cargo form. If you do not see any problems you may sign the transmit form. If you think that the products in the box are damaged in any way, do not take delivery of the products and request a cargo damage report from the cargo officer. Broken, crushed, broken or damaged delivery.
All of your orders from https://ebruener.com are sent to you, our customers, via cargo. There are a few issues to be considered when the cargo company delivers your order. How should I receive the cargo package? Since the cargo company is racing against time , it wants to deliver the product and leave immediately , but there is a sensitive issue . The cargo form should not be signed before you receive your cargo package. Before signing the shipping report, please check whether the box of your product is damaged due to transportation. If there is any damage in the box for any reason, please return your box to the cargo officer without signing any documents related to the delivery. Your new products will be sent by us immediately. imagaza.net is not responsible for the damage or deficiency of the products in the case of receiving the products with damaged boxes.
Is there any deformation in the delivered package?
If there is any deformation in the package brought by the cargo company or if there is any doubt that makes you think that the product inside may be damaged, open the package next to the cargo officer and check the physical condition of your orders without signing the cargo form. If you do not see any problems you may sign the transmit form. If you think that the products in the box are damaged in any way, do not take delivery of the products and request a cargo damage report from the cargo officer. Broken, crushed, broken or damaged delivery.
The duty of the cargo company is to deliver your shopping from ebruener.com safely to the right person by offering safe transportation. If there is any damage to the product, you can go to the cargo branch and keep a record. After the product reaches us with the report you keep, your exchange will be done immediately.
In order to carry out your return process;
The product to be returned must be sent with the original package / box received. (Example: Products with a shipping label affixed on the original box and taped with shipping duct tape are not acceptable.) The product must be returned as you received it.
The 'Product Return Form' on the back of the sent invoice must be filled in completely.
The product to be returned must be unused.
Returns of products that have lost their resaleability and cannot be purchased by another customer are not accepted.
If the invoice of the product is issued in the name of the corporate company, you must send it together with the 'Return Invoice' issued by the institution for the return process and cut as 'Product Unit Price+VAT'. Order returns, whose invoices are issued on behalf of institutions, cannot be completed unless a "Return Invoice" is issued.
NOTE: Before making your return, the necessary examination of your order is made by your ebruener.com Returns Specialist. In cases where it is deemed necessary to examine the product you want to return, it is sent to the authorized service of the brand or to the supplier company for control. For product returns, we ask you to contact only ebruener.com. All return requests must be reported to your ebruener.com Customer Service and sent by courier to be sent to your ebruener.com.
NEW APPLICATION ACCORDING TO THE GENERAL COMMUNIQUE OF TAX PROCEDURE LAW NO. 385!
If you are not a taxpayer, when returning the product you have purchased, you must fill in the information in the relevant return section of the invoice of our company and sign it, and send it back to us together with the product. Otherwise, your refund will not be completed.
When Your Return Process Is Completed:
An information e-mail will be sent to you automatically when your return process is completed. The reflection time of your refund process on your statement varies depending on your bank. The reflection period of the refunded amount as a plus balance on your statement takes place within 10 working days. It is not possible for ebruener.com to interfere in this process. In case of any delay, you can get detailed information from your bank.